I went here with my daughters in December in the middle of the week. I was just getting over the flu and all I wanted was something to drink and some soup. We were seated relatively fast but no waitress came over for about 15 minutes or so. When she finally came over we ordered our drinks. I asked her what the soup of the day was. She said she didn't know but she'd be happy to go and check. We waited and waited. Not only did she never bring our drinks but she never came back at all. She left the restaurant completely. We learned this from whoever came to take our order, I think as she was the hostess. Well, after having waited an hour all together with no food we decided to get up and eat somewhere else. I've had some other issues there but this takes the cake.