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| - My wife and I went a week earlier to celebrate Valentine's. Based on the reviews, we decided to try Tom Colicchio's Craftsteak.
We made our reservations at 6:30pm and were promptly seated. First impression of the steakhouse environment, it is very intimate. The colors, designs, and furniture were all very warm and inviting. However, the dining table was rather interesting. It is a large square slab -- too large to be honest. My wife sat on one end and I sat on the other. In order to communicate, we felt we had to "yell" out for the other to hear us. After 5 minutes, we decided to sit "together" on one side. Throughout dinner, since people had to speak up, we could hear the conversations on either side of our table. This was not very intimate.
Upon being seated, because we came early, it was not busy. About 6 waiters converge on a central plate area chit chatting. We waited for a good 20 minutes, no waiter, now water, no orders were taken. Finally, we hailed a bus boy requesting our waiter. He promptly came, named Blass, took our orders and left. Throughout the dining experience, a group of bus boys and a different server brought our dinner. Not once were we asked about our dining experience or whether we need additional water or menu items. I had to hail our waiters a couple times to refill my water. Unreal.
Even worst, both tables on either side of us had the same complaints. I had no idea what our waiter was doing; but, he was definitely not doing his job.
As for the food, we ordered the following:
1. Appetizers
-- Lobster Bisque -- this was recommended by a friend. The texture and aroma
was perfect. It had a lightness to it and flavor was good. However, it needed
major salt
-- Scallops -- They were plump. And, presentation was nice. However, it lacked
flavor. It was not juicy and tasted kinda dry. This could have been done
better.
2. Entree #1
-- Striped Bass -- this was the worst dish possible. My wife was very upset. The bass was NOT fresh. For 30+ dollars, this dish was a waste. The reason why we know that it was not fresh was that the fish was not flaky. Instead, it was extremely sticky and tasted OLD. This was inexcusable. Of course, we tried to track our waiter down, but he never showed up.
3. Entree #2
-- Short Ribs. This was Tom's signature dish. It was very tender and very good. Flavor could have been better with salt; but, overall, we were not disappointed
4. Drinks -- We ordered a couple Raspberry Martini's -- these were excellent.
Usually, I tip between 20-25%. When I received the bill, I was tempted to put zero. However, because the bus boys did a good job, I could not penalized them for the lack of service by the waiter. Dinner for two was about $225 with tip.
Here are my ratings:
1. Environment - good ambiance, however, dining table was a major issue. When having an intimate dinner, you do not need to be able to hear your neighbor's discussion -- 3 stars
2. Waiter -- service was horrible --- Zero stars
3. Hostess and Bus Staff - they saved the night for us. They were polite and prompt - 5 stars
4. Meal -- the meal was at best ~ average. For a high dining restaurant, you expect better quality for the PRICE. - 2 stars
Overall, we would rate this as a low 2 stars. Obviously, we were not pleased. As a regular diner to many of Las Vegas's finest restaurants, we most likely would not return. We do hope that their management fix the service issue. We were sorely disappointed and would not recommend dining here.
Thank you.
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