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| - The girl who did my blow out (I can't remember her name) was very friendly and nice and I had no issue with her personally whatsoever. But I came in with fairly new extensions (less than two weeks old), informed her that I had tape-in extensions, and even mentioned to her again while I was getting shampooed that I have extensions and to be careful with them. She assured me that she was certified in extensions and she knew what she was doing with them. She was quite rough with my hair during the appointment but I figured it was because the time was going so long (almost 2 hours) and that she was being careful enough with my hair since she said she was certified in them.
Upon leaving the salon and sitting down at dinner and touching my hair, I found 3 very obvious tapes completely separated in my hair and had to remove them myself. It was very clear to everyone there as well. It was quite easy, they had been pulled on so much that they were falling out entirely without much nudging. Upon further inspection, many many more of my extensions were slipping and the adhesive was either no longer holding or completely separated.
I had to have them all removed, which was very upsetting since I couldn't get the money or time that I'd spent on them back. I hadn't had any issues with them until that point and I'd washed, dried, and styled the hair multiple times. I believe there must have been a product applied that degraded the adhesive along with the strong pulling done on her part and that these two components caused them to all fall out.
My hair stylist was shocked and appalled that this happened at all.
I informed Blow N. Go that this occurred as I do not believe its fair to write negative reviews about businesses without allowing them the opportunity to rectify the situation, to which their response was an offering of 2 free services at Blow N. Go (approx. $70 according to my own math.)
While I do appreciate the small gesture, it doesn't get me back the money (over $700) that I spent on the hair and having it placed, nor the time spent having them done and the difficulty in having to have them removed over the weekend just to be able to leave the house. I know that the stylist didn't intentionally do it, but she didn't know what she was doing with my hair, and should have been upfront with me regarding her inexperience with hair extensions. I could have then informed her of every detail of care for them or decided at that point not to have a blowout there at all, but she did not give me that opportunity since she claimed to know what she was doing.
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