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  • I dropped off my car at Toyota 8:15 a.m. and told the service rep that I would be coming back to pick up my car at about 11:00 or 11:30 AM. When I arrived Toyota at 11:45 AM (just before noon), I noticed my car sitting in the outgoing driveway with the driver window down, engine running, and air conditioning running. It had been running since 9:08 a.m. (when the service advisor called me, but it was a missed call and I didn't know who it was so I didn't call that number back) until 11:45. I checked my gas gauge and it had gone down ΒΌ tank. I came in with a full tank of gas. I was pissed and went inside to talk to the service manager. I explained the situation and he immediately apologized and offered to fill my tank. My 25,000 mile service was $39.95 but he waived those charges because of what happened. I thought that was fair. But I did ask him to talk to his people about leaving a customer's engine running the entire time before they pick it up. My car had been idling for almost 3 hours in the outgoing driveway! This is the second time it's happened. The first time I let it go, didn't say anything and just went home. But the second time, I was really upset. To their credit, Toyota took care of the problem: They re-filled my gas tank and waived the service charges. Their service advisor and service manager were both professional, apologetic, and wanted to make things right with their customer. Can't complain when you're treated right at the end of the day!
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