| rev:text
| - I left this review on their Facebook page:
"The menu says that you can add additional veggies to the menu, but when we tried to order the noble broccoli, add carrots, no onions... The man from the kitchen came out and told us no, that he would not do that. His reasoning was that it is a traditional Mongolian dish and that's how Mongolian people eat it.
I'm a big supporter of Loving Hut restaurants, especially the one in Glendale. I was so happy to see one closer to home in Litchfield Park. It seems the management of this location has a lot to learn about customer service. How in the world do you not allow additional vegetables in the dish?
Very disappointing."
**** Loving Hut replied by essentially calling me a liar: ****
"Dear Josh Kampmeier. Thank you for coming to Loving Hut Litchfield Park. We respect your point of view... it would be fair to speak the WHOLE TRUTH and HONESTY. You came during the RUSH HOUR. We have so many tickets in front of you and you asked to take out all onions and replace with carrots in a traditional Mongolian dish without paying the customization. Typically we cook as customers requested when time is permitted but you came during the rush hour and this particular Mongolian dish, the onions are the main ingredient to make the flavor like the way Mongolian people eat. If we do, It would become a carrot vegan beef dish instead of a traditional Mongolian dish. We explained it to you that it wouldn't be as good to change all the characters of a traditional Mongolian dish. We hope that you understand our point of view. Thank you."
**** Here is my reply to that:****
"Wow. Now you are calling me a liar. Let's talk about TRUTH and HONESTY:
1.) No, we did not come during "RUSH HOUR with many tickets ahead of us." We were waiting in the parking for you to open at 5pm. We were the 2nd customers through the door. I wouldn't think 2 orders ahead of mine would be considered rush hour.
2.) I had absolutely no problem at all paying an upcharge to add the carrots and remove the onions. You wouldn't give us that option. It was a straight up, "No, I can't do that because that's not how Mongolian people eat it. It wouldn't be as good." You should let your customers determine what they think tastes good. Not everyone likes the same thing.
3.) The dish is called Noble Broccoli. The broccoli is the main ingredient. Broccoli and carrots is an extremely popular dish and while I can appreciate the traditional Mongolian recipe, I didn't come to Loving Hut to get Mongolian food. I came there to get vegan food. I would imagine that the traditional Mongolian dish is also made with cow beef, rather than soy beef.
I truly hope that you can accept my criticism as a way to become better. I don't post this to disparage your restaurant. As I mentioned, I am a long-time fan of the Loving Hut chains. As a client services manager myself, it is important to know where our company needs to improve. If I called my customer a liar every time they reported a problem, I wouldn't have my customers for very long."
There have been multiple replies to the review on their Facebook page if you are interested in checking it out. These guys are completely unprofessional and have no relation to the Loving Hut brand other than paying the franchise fee. Save yourself the trouble and go to the Glendale location.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)