I wanted to update my review because service and food can change drastically over a short time. Since moving to the Charlotte area in june 2015, this has hands down become my favorite place to get a great burger. I've been here approx 6 times in the last 6 months, most recently a few days ago. I've never received bad service or my order wrong or improperly cooked meal. It's a bar/pub/tavern experience so it is noisy, but the food and people are great and it features sports on tv, a pool table, and skee ball which my kid loves. There is also a huge outdoor seating area when temps are milder. Very ample food options for the kids too.