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  • I find it troubling that the first time that I've heard "sorry" from this business was when I put the review up on yelp. In my opinion, customer service includes calling the customer and offering help, comments or even suggestions for payment instead of a big @ss bill right after a wedding. Preserving the flowers seemed like a good idea but I'll admit, I should have done my research on the price! Only after we came in to the shop did the "payment plan" option come up. Did I mention the overall feel of the store? We had an appointment, but in the course of that appointment she helped 2 other people one was a double booking, and answered the phone more than that. I understand small family run business' but a simple sorry about that, or excuse me a moment, would have been nice. The work space for us to look at the shadowbox was the size of a cardboard box, no room to get a general idea of what this was going to look like. We honestly thought of just taking the flowers and doing it ourselves. And of course I ordered a custom shadowbox, everything that was in the store was either gaudy or I could buy it at Michael's for $30. Every time I drive by this place I shudder to think who their next victim might be.
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