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  • I'll start with the pro: AMAZING service from all staff!! However, the cons outweigh the one pro, as room cleanliness and comfort is most important to us. The room was dusty, my allergies were bad upon entering the room. The AC didn't work well, it didn't get very cold or down to the temp it says. I called and told the receptionist and he advised to put the temp on the snowflake which it was on already, didn't help. We didn't sleep much both nights just tossed and turned most of the night. The beds felt hard and the pillows were either super flat down pillows or super thick and not down pillows, no in between. I asked for different pillows but they provided similar ones. Also, for a king bed, they only have queen pillows so they are super small doesn't make sense. I have neck problems as it is, so need pillows that are medium thickness as most people probably prefer. We were tired most of our trip since we slept horribly :/
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