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  • I had the best experience at the Shane Co this evening! As a matter of fact, I'm yelping this from the store! My husband and I walked in about 30 minutes before the store was due to close, not something we generally do, but we were planning finding out what size ring he was and leaving. We have been married for about 8 months, but unfortunately his ring was too big. Because the ring was not a precious metal, it was unable to be re-sized. We were planning on beginning the search for a new ring as we figured the existing ring was a loss. Marianne Rosenblatt was such a sweetheart. She completely went above beyond our expectations, immediately found even better alternatives, and then offered to trade our original used ring straight across for a new one. Customer service like this is so rare these days and we were absolutely blown away at how Marianne was able to assess our goal and completely solve our problem within minutes. Not only did my husband leave feeling like a million bucks but he commented how he can't wait to do business with Marianne and the Shane Company in the future. Thanks again to Marianne and the Shane Company for being such an amazing example of true, caring, customer focus. We are so happy with our experience and can't thank you enough. I feel completely confident in recommending the Shane Company and Marrianne for anyone in the market for jewelry. They stand behind their word and exceed all expectations. Many thanks once again.
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