Dear Wendy's,
Today I was very disappointed with the drive-thru service.
I was excited to see the taco salad back on the menu. I ordered the salad along with a junior fry and small green tea. At the window I paid for my meal and was handed my drink (without a straw). The service seemed slower than usual and it took a few minutes before I was handed my bag of food. I glanced inside to see if there was a straw but since there wasn't, I asked for one and then drove off.
I've gave a rating of 2 stars because the French fries were piping hot, fresh and delicious.
However, I did not receive tortilla chips with my taco salad. I did not receive a fork or other utensils. I also did not get a receipt with my meal. I tried to call the store twice this afternoon to speak with a manager and the line has been busy. This was not your best service and I hope it can be improved for the future.
Sincerely,
A disappointed customer