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  • Food was good when we finally got it. Service was inconsistent from beginning to end. We arrived about 9pm and we were aware Sammy's closes at 9:30. We stepped in and I counted 5 parties and 3 of which looked to be finishing up. There was no host present as we entered. We stood around expecting someone. I made eye contact with some of the staff but no response. Of the maybe 9 employees there, we were not attended to for 5 minutes until someone manager looking comes from the back to seat us. We quickly order some drinks and soon after order an appetizer and the main entrees. At no time were we given any warning that time would be of any concern. The appetizer comes in a reasonable time. We finished off the appetizer in about 10 minutes. We sat around talking for another 10 minutes and wonder about our entrees (pizza and salmon dish). At this time there are only 3 other parties in the shop. One of which was employees eating their dinner. We finally get an update from our server saying the entrees will be another 2 minutes. We wait another 5 minutes and I notice finally the manager like guy ask about the order. Probably because I kept staring at him eating his dinner. We get another update from our server saying it will be 3 minutes. The server finally says at this point that the oven was "off" and had to heat up . At this point we had already considering leaving. We hesitantly agreed. We get the food finally 5 minutes later and as I said was fine. Come bill time I would have expected another apology for the delay or even a comped item/discount. But got nada. I am just a little frustrated about it since we could have gotten a heads up after we finished our appetizer but we were left there trying to guess for ourselves what was going on. I understand it was near to closing time but we were given no warning. We would have likely not ordered a pizza. Which I don't understand why the oven would have been let to cool off since this is a woodfire pizza place and was not yet closed when we came in. What would you have done bill time? Of course we considered to leave no tip but that is not right. I left a little but not what I would have normally tipped if the service was ok. Am I out of line?
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