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  • While our experience buying at Spencer's started good, the service from our salesperson, Kent Webster, went south after the purchase. We bought a complete kitchen of appliances 2 months ahead of our remodel. I then scheduled delivery with Kent 2 weeks ahead of our install date. Then, the day before delivery was scheduled, Kent calls to tell me the microwave wasn't available and would be delivered the following week. Our entire remodel went without a hitch until Spencer's got involved and it was Kent's lack of attentiveness. Our appliances should have been pulled 2 weeks earlier to ensure availability on our scheduled delivery date. Kent was not apologetic whatsoever. When the appliances were delivered, I noticed the extended warranty was not on the dishwasher. I called Kent to get this corrected and to confirm the microwave was still scheduled for delivery and install. He said yes on the microwave and that he would add the warranty to the dishwasher. That was in February. Then in April, I get a past due notice from Spencer's for $99. Having never received an invoice from Kent for the added warranty, I thought maybe he simply added the warranty in exchange for his mistake on the microwave. I was wrong! He charged us, which is OK, but he never sent us a bill. So I had to deal with corporate on something Kent failed to do. The delivery crews were fantastic. Suggestion: shop at Spencer's if you have to, but don't buy from Kent Webster.
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