This review makes me sad to write because i usually love this place. Service is normally slow, but tonight was a case of being deliberately ignored. We sat in the bar area and were served by Beth, who seemed friendly enough. We ordered our drinks and food at the same time. The jalepeno bites came out very fast. Then, Beth didnt check on us at all. I asked another server to refill our waters and bring another side of ranch (which he was awesome about). Eventually, when my first glass of wine was finished about 25-30 mins later, Beth came to ask if we needed another. I said sure and asked if the kitchen was backed up since our food was taking a while. She had a very long pause and then gave a generic excuse about them being busy. Magically not even a minute later our food came out and all of it was cold. It had clearly all been sitting under a heat lamp for a very long time, to the point where my grilled cheese was soggy. She came to ask how our food was and when i said "its ok..." she said "ok good" and walked away. It is very difficult for me to leave a low tip and i am a patient customer, but tonight i left a very low tip and was very disappointed. Oh and the nice gentleman that brought us extra ranch was the one that ended up having to check us out since Beth never returned to our table after bringing our checks.