I thought this was a pretty decent salon that was close by, so I bought my friend a gift card for her birthday so she can feel pampered. She asked me to accompany her while she went to get a body polish treatment. We booked the appointment for the both of us ahead of time and they knew we were coming together and what we each wanted.
The first thing the lady says to me when I got in was that she had no time to do both a polish change and eyebrow wax for me. Then, she changed it to no polish change or eyebrow wax and only polish removal, and then changed it back again. Yes, I admit I came in with a type of nail polish she wasn't familiar with and took a bit longer to remove but still, I didn't feel relaxed. She was rushed because her next client was coming in, I felt rushed and in the end she left me sitting by myself and waiting for my nails to dry.
My friend luckily enjoyed her body polish but she also expected a VIchy shower that was said to be included in any body treatment. She wasn't offered this service. She also said that her esthetician kept insisting that she comes back to do a facial next because she "needed it badly".
The lady that helped me did profusely apologize for being rushed and I was understanding, until I noticed that she billed me $35 for the polish change. When I complained I that I didn't get a full manicure, the owner came out and told me that the service I got would have normally cost $50, but they gave me a deal since she was rushed and that she charged me by the minute because my polish took longer to remove. That makes no sense at all... I should only be charged for the polish change which was $10, or maybe a few bucks extra cause I sat there soaking my hand in acetone while she was preparing the room for the next client.
I felt ripped off after going here. $30 to dip my hand in acetone for 15 mins and sit on my own for another 15 min. Not recommended.