oops, I forgot to review Brian! I have been with him since 2005 and he and his staff have been amazing with adjusting my policy over the years to fit all my major life events. I was referred to him by a friend, I have only been to the office once and everything I have ever needed has been done over the phone or via email. It seems I am always misplacing my insurance cards and I have to call to get replacements. I usually have an email within minutes of my call with replacement cards. Best service, super friendly and always professional. Oh... and he is hottie! Can I say that? ;-)