the work these people do are absolutely incredible. we got our first dog, a sweet lab mix named mandy, here about 7 years ago at the location off hatcher. the staff were so kind, helpful and encouraging. they really did care about whether or not we were the right parents for this dog and they made sure we had the ability to care for her. they gave us tips for training, relayed challenges they had with her (she was abused and scared of men and generally skittish around strangers) and helped us work with her so she could overcome her fears. when we found out a few days after we adopted her from our vet that she had tick fever and hookworms they had their vet examine her, gave her meds and truly cared for her like she was their own pet. i can't say enough good things about this organization and i cannot wait to adopt another friend from here. 5 well-deserved stars!