Not all Capriotti's are created equal! I used to work at a bar up the street from this particular location and would stop in once a week for a giant Philly or Bobbie. I have always gotten the correct order in a timely manner and everything they have made here plain and simply tastes better than other locations. You'd think because it's a chain it would be the same across the board, it simply isn't. I stop in here every few months now when I am on that side of town for laser tag just up the street and it's always a treat. I have stopped going to other locations, so if I am craving Cap's I just go to this one or end up going a different route because other places just simply aren't as good. Their staff has changed a bit over the past few months which is to be expected, but they have always been pleasant regardless of who they are. Just wish this place was closer to my house or the locations that ARE were as good as this one!