Wanted place to be great, would have settled for good. Tried them twice and gave up on third time. Went to two stylists, the third time made me quit. Manager was supposed to cut my hair at 11. Made appointment using app with Denise which was clunky option. Showed up at 10:50, waited and waited. At 11:10 I'm looking at receptionist, at 11:15 she asked if I wanted to see someone else because Denise was late. Would have like to have known that earlier. Each time I've been here it seems like they have a lot of people on the clock, but the wait has varied and I'm not sure I've ever gotten in the chair at the time I was scheduled. The quality of the haircut is average, but the service is marginal at best. The other comments about the place being hip & trendy are true. If you're looking for a traditional barber shop, look elsewhere. Hip & trendy is in, but so is customer service and courtesy. Will look elsewhere for my next cut.