I had a terrible experience with a previous Dentist so I shopped around a bit before I picked a new one. I have been going to Dr. Russell for 8 or 9 years now and I love him and my Hygienist Liz. They are both so gentle and they really care about their patients. I had another Hygienist when I first went and she was wayyyyy to rough for me. The receptionist made a note on my file and I now only see Liz. It's great how accommodating they are and that the office is advanced enough to track that and do a lot of appointment tracking via email. It also doesn't hurt that every time I go Liz always compliments my outfits!! The whole office is full of great people who make you feel like you are the only patient!!