Just a quick update - went back for my follow-up and wanted to quickly let everyone know, my first experience wasn't a fluke! Worked with a different dental assistant (hygienist?!) and they were so friendly. Was a total baby when getting the shot to prepare for drilling, and they were so understanding, even rearranged the set-up so I could watch Food Network during the whole cavity/filling process - was so much more relaxed than the first time! Recommend them to all!!!