May 2018
I've been to Desert Wireless at least 4 times over the past 2 years to fix iphone screens for myself and my family. Generally, we never have an issue as far as quality (there's always a loss of sensitivity but I bring them in prettyyy damaged) but this last visit was sooo unprofessional as far as communication. I dropped my phone off at 4pm on a Friday afternoon. I needed my screen fixed and the phone stayed on the apple screen. I was told they'd contact me in 90 minutes. I live 30 minutes away so by 5:30pm, no one called. From 6p-7p, I called the yelp number at least 5 times and no one answered. They sent a text from said phone number an hour later saying "This is desert wireless." I responded and said I had to go to work so I'll have to pick it up tomorrow, no response. Long story short, they completely suck at communicating period because the next day was just as frustrating. I drove my ass there and caught them before they closed and their excuse to not responding was that their boss (whose number I was contacting) was busy. Not good enough of an excuse for me so I'll be hesitant to go back.
April 2017
I needed a Samsung unlocked and an Iphone 6 screen and camera screen repaired (drunk nights). I messaged the business and the owner responded quickly with a quote. I went in around noon on a Wednesday and it only took about an hour and a half to fix. I didn't catch the name of our service provider but thank you so much for making my mother feel so comfortable leaving her phone with you! We'll continue to come & recommend this place to friends & family.