They are short handed. I never make a appointment so if there are people on the couch I turn around and leave because I know its going to be a very very long wait.
They do do a great job on my nails. I find that my acrylics last longer than other nail salons, and they are not thick and bulky.
But yes Ive only seen 4 people working at any giving time and there are more customers than workers... they could work on that.