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  • Will never go back to this restaurant due to poor customer service. Our server, James, was rude (I'm young, and it was just bad) and we had to flag him down to take our order after quite a while. When we finished dinner, I gave him my rewards card to get the points, and he said that he could only take that if I was redeeming a comp with it for dinner. I said I just wanted the points and he said they didn't do that. Later that evening, I went to the Rewards Center and they told me that the restaurant had to add the points and they could not. I went back to the restaurant and spoke with what appeared to be a manager. He insinuated that we had not paid our check, which we had 2 hours ago, and then told me he'd have to go through all this work to add the points back. It was clearly a hassle for him, so I just told him not to bother and left. What a poor experience! I'm in the hospitality industry and hope we'd never treat a guest like this. Especially one who is trying to use their loyalty card.
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