I went here because I had a doctors appointment in the area. Its an amazing concept that is so poorly executed. First off when i walked in... there was a unison greeting.. .I don't know what it was... everyone talking at once made it almost impossible to understand... something ...something... firehouse subs..... Another person walked in and got the same greeting. I still could not understand it. One of the men working said, " Oh huh first time?" then sarcastically said "my wonderful manager will explain what we do." Not exact but close to what he said. He then gave me a menu. I ordered my sub after being awkwardly explained how it works.. As I sat waiting for my sub I heard the manager go to an employee. "Hey you could finish putting the bag in the trash can... its part of you know what they call a job" That's not an exact quote but similar. Joking or not that's rude to say in front of a customer. I could hear that, and if i think that employee's are being miss treated it does not make me want to go there. So I got my sub.. Looks good... Until I found one blond hair on one Side of the sub and a long blond hair cooked into the cheese on the other side of it. I do not have blond hair. The two men who were working there had short black hair. The two women cooking the food both had long blond hair. One was not wearing a hair net or a cap.... VIOLATION. The food was actually good. But the hairs kind of ruined it. Once again proof that, that area seems to miss a lot when it comes to sanitation.