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| - I made a reservation online. When I arrived, I was asked to confirm the price, which was nearly three times as much. When I stated it was not correct, the employee said "You must have clicked on the insurance plan. Would you like me to remove it?" I checked my reservation confirmation which stated that I declined the insurance. He eventually made it the correct price.
My reservation was for a "(D) VW Jetta or Similar". The description includes "V6 engine" among other features. Unfortunately I was given keys to a Chevy Cruz. I was suspicious, but gave the employee some credit and went out to the car. My suspicions were correct. This is not comparable to a VW Jetta, nor does it include the features in the description of what i rented.
I went back inside and the employee insisted the Chevy Cruz was in the same class. I stepped back and looked at the Hertz website. The Chevy Cruz is in the "Green Traveler Collection" and the "C4" class, described as "Fuel Saver". I re-contacted the employee and told him what I found. He told me I was mistaking the Chevy Cruz with the Chevy "Spark". I asked him to look at my phone, which showed he was not correct. He looked at his computer for a little bit and then said "I don't know why it says that, but the Chevy Cruz is in the category of what you reserved". I asked him if the Chevy Cruz is a V6 (knowing the answer is NO.) He straight out lied to me and told me that it definitely was. Ha! He then offered to "upgrade me" to the class that I reserved and payed for, for an additional $10/day!!! When I said no, he began ignoring me and helping other customers who were behind me.
I was already late due to my flight, and needed to get on the road. I walked out and took the [smelly and dirty] Chevy Cruz. I have been kicking myself since then, they have probably been getting away doing this to lots of people. I also blame myself for not staying and ensuring they make it right.
I gave Hertz a try.. after using another rental car company for a long time. I definitely won't be going back and neither should you!!
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