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  • Due to the complication, inconvenience and lack of accommodations I want to break my lease. However I do not agree with the termination fee. I feel that I was left no other choice but to leave the complex. My apartment was flooded on January 1st. I could not get through to the emergency maintenance line on the 1st and was forced to clean up water all day at which I had to take off from work. I finally get someone to come take a look at it on January 2nd and originally Jose (Maintenance Manager) stated it was water from the rain outside so I showed him the damage to the ceilings and walls and commented that the apartment upstairs was being renovated. Jose left and never came back. I heard movement upstairs and decided to take a look at what was going on. I saw water everywhere as it was in my apartment. More inches of water than what I had to deal with but never the less a serious problem. I waited for someone to call me when the office opened at 10Am and no one responded so around 10:30 I called. I spoke with David and he stated that Jose was in the office and that he would call me back momentarily. I gave him an hour then called and David said he didn't have an answer yet and that he would call me back before Jose left for the day which was at 3p. I responded I needed to know sooner rather than later because of work. Around 2p I decided to go to the from office. The customer service from David and Amela was unsympathetic and harsh. I was told I'd have to wait until Tuesday or Wednesday (January 6-7) and it would be dry and fixed. That response was not what I wanted to hear because I still had water dripping from light fixtures. I was told there was nothing they could do for me at the time, they could not move to another unit nor give me a hotel room. I decided to call corporate on Friday and left a message for Teresa. She was on vacation and didn't get back to me until the following week. She checked in with me and I explained the situation and she said she would call the complex and get some answers. She called me back about 10 minutes later stating that the apartment would be finished by Thursday (January 8). Leslie calls me on Wednesday the 7th and stated at the apartment would not be finished on Thursday and that I could stay at a hotel because the walls were not dry enough for the construction to be completed. On January 9, I went in and talked to Amela about the situation and was told that Monday would be the day that all the work was "expected" to be completed. I asked could I move into another unit which she agreed would be OK but that she wouldn't cover the cost of moving. She stated that I could stay in a hotel until the repairs are completed. There are no guarantees that my apartment will be completed on Monday and here it is 11 days into a problem that could've been resolved on January 2nd, at little to no cost to the complex nor myself. I am inconvenienced yet again if I take another unit at Station on Central because I have to pay movers. I will have to wait until Monday (January 12) before repairs are "expected" to be complete and paying for an apartment that was flooded and not up to standards for me to want to stay here. Since I've been in contact with both Amela and Teresa and there's not a resolution that is befitting of my situation and our relationship is tainted its best I move out. I am not a satisfied tenant. I would also like to speak someone at the corporate level other than Teresa.
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