After my first visit to The Yard (Shadyside), I have since tried it on two more occasions with different groups of friends, and I think that my first visit was just a fluke in the service. Both of my subsequent visits had excellently attentive and friendly service, and we tried different sandwiches both times, all of them delicious (granted, it is HEAVY food, but you don't go looking for a grilled cheese restaurant if you're trying to keep your diet for the night). Glad that I gave them another chance, and now I would certainly recommend them.