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  • Reasons why I hate Dutch bros: Customer service: No this does not mean asking me how my day was, it Means SERVING me my drink. Most of the time the person taking my order is too involved with asking me about my nose ring than making sure my order is right. It's usually wrong and I don't have the time to wait to make it right. Not my job - your job Time management: I have worked in retail, coffee shops, restaurants etc. I get you have busy days, someone shows up late, you get a rush..whatever. The lines are Dutch bros are not just long they are SO SLOW. The counter is worse. Management is spending 0 time training these employees they are literally just making shit and throwing it out there and crossing their fingers you're happy. Implement systems it's business basics. Answering the phone: This seems pretty easy, except it's not. I recently had a client who really likes Dutch bros she wanted to place a large order for an event ahead of time. I called and called and called. I called 5 locations and not a single one had a working phone number OR ever answered. OR returned my voice mails. Guess who answered their phone? Starbucks. Sorry I'm not sorry! Management: Or lack there of. I physically went into a store to talk with a manager (if they even have those) attempting to get a phone number, name or contact person to place said large order. The "girl in charge" said "we kind of just text each other so like I can't just give you her personal number". So this "manager" texted the other "manager" my request for a large amount of K cups and coffee and assured me it would be there and ready to pick up the next day. Even though I crossed my fingers and toes guess what? I went to go pick up my order and they had absolutely no idea what I was talking about. Guess where I ended up? Starbucks. They took care of me in under 15 minuets without disrupting their other customers or making anyone wait longer for me and my large last minuet order. I've tried so hard to give you guys my business but instead of texting this to one of your managers I had to result to Yelp. See you never Dutch Bros!
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