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| - It's rare anymore that you can walk into a place of service that you don't have to go to often and hear a cheerful, "Hello, Marnie!" That kind of customer service by Andrew upon my arrival does not go unnoticed. I have had my 2005 Subaru Forrester for 10 years. There have been a few issues with the catalytic converter and the AC and each time Ivan has worked hard to take care of the vehicle and me. And Andrew has always taken the time to explain everything to me! He is always patient and never has he rushed me to make a decision...often times doing everything he can to help me save money. In my experience that doesn't happen very often!
Certainly, people can go into different places of business and encounter a variety of experiences, both positive and sometimes negative. Going to this Firestone, and especially because of Andrew and Ivan (in my experience), there has been nothing but consistency and kindness. When you're dealing with the vehicle that keeps you and the people that you love safe, which can be so frustrating because of the amount of money that it can cost to keep yourself and the people you love safe, it's a welcome breath of fresh air to have people you can trust that will be honest with you about what you need.
No one ever wishes for their car to break down or need work, but I don't dread the thought because I know I'll be treated with respect and fairness and I won't be lied to about work for my car.
Thank you, Andrew! Thank you, Ivan! Thank you Firestone for hiring these fantastic guys and the rest of this crew!
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