| rev:text
| - I have been to Karma several times and I have always had awesome experiences with excellent staff members. I have always recommended Karma to anyone that asked about hookah lounges in Las Vegas.
However, about a week and a half ago on the first of July, I went in with five of my friends and I had an awful experience with one of the servers, who I believe was Chris. I can't be 100% sure because I came late and he never formally introduced himself.
It started out when I first got there. I ordered the hookah flavor but forgot to ask for an ice tip. When Chris came back with the hookah, I apologized for forgetting and asked for one. He looked at me for a second, as if asking for an ice tip after he brought us the hookah was such a huge deal, before basically rolling his eyes and going to get it.
He was very sarcastic, to the point where it was just plain rude. He went so far as to say "Is she always such a pain in the a**?" about one of my friends who was visiting from California, who was trying to get him to fix the pineapple bowl she was having trouble getting decent hits from. She has had fruit bowls before and had been going to hookah lounges for over three years - and it was not how she had come to expect it to be. He commented on this and said that she "just had baby lungs" instead of actually trying to fix the problem.
My friend Cody even told Chris that his attitude was making us all uncomfortable, and quite frankly, pretty upset. Chris simply said "Well that's just my personality," which isn't an apology, and not a quality I would expect in a server from a place that boasts about excellent customer service. It was inappropriate, unprofessional, and awfully rude.
I will say that AJ was helpful and made our experience a bit better by giving us the type of service I had come to expect from Karma. My group began asking him for help instead of Chris.
I do not like that I was essentially forced to give Chris a 15% tip, and I didn't give him any more than that because of how subpar his "excellent customer service" is. I don't think he deserved the 15% because the service was literally THAT bad. I feel as though being guaranteed the tip may have given him the excuse to give us poor service, because he didn't have to work to get a good tip from us.
I will still recommend Karma to people but I will suggest that they do not have Chris as their server. I have never been treated so poorly by a server in my life, and I never want someone I know to experience that either.
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