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  • JW Marriott is a bad neighbor. I must preface by saying I am a loyal Marriott fan and typically stay in Marriott hotels. I will reconsider after this weekend and the way employees at JW represent their brand. 20 well dressed and well mannered seniors at the local high school came by the hotel to grab a few brief pictures on the grounds before their senior prom. Seems like an innocent activity the wouldn't interfere with hotel operations. Apparently the folks at JW had a bad prior prom experience or failed to recognize the importance of the day as they addressed the kids in a demeaning tone and steered them actively to the door. Parents who might have eaten there decided on a friendlier alternative. I would suggest that JW employees review the core principles of their business and look up the words "hospitality" and "service" in the dictionary as well as reflect on important occasions in their own lives and empathetically trade places with a few seniors looking toward a memorable prom.
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