I wanted to like this place, I really did. I've been at Paradise Bakeries in other states and they were always decent places to eat, but not this one. S-L-O-W. And expensive for what you get. Their coffee comes from a pump pot. Their tea... they give you a cup and point you to a counter with a hot water tap and some tea bags. If you order a specialty coffee -- allow minimum 15 minutes (one time it took 30 minutes to get one Chai tea.) And it wasn't busy. Workers sort of hanging out, but not taking care of customers, the few customers they had. Been there three times and it's always a frustrating experience. What this place needs is a good dose of supervision, and that's sad in a "Who is John Galt" sort of way.
If you're in this area and looking for some good coffee/tea, I recommend you to try Hava Java, about 10-12 minutes away on the NW corner of Camelback & 32nd St. It does get busy, but they have better coffees and teas, and really good service. I discovered Hava Java here on Yelp, and all the user hype was dead on. Their house tea is the best I've ever had.