Piercing is good. BUT it is SO expensive and ridiculously overpriced. They charge you for every little thing. There were so many little rules and you have to use their jewelery. They are really snooty. A lot of attitude, very pretentious. I wanted them to change my stub to the shorter one and they wanted to charge me like $50. Also I mentioned that I was going to change my earrings to a pair not from the shop and they made it seem like that was the worst decision ever even though they were a nice real gold pair from my grandma. Don't expect good customer service when you go, but your piercing will be decent. Also I should note we only ever went on Sundays so it is possible the front desk person is different/nicer on other days.