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  • They emailed me a coupon for $25 haircut and style for first time customers so I booked an appointment online. I had an appointment with Heather at 1:30 pm but I forgot I had to be somewhere so I booked another appointment online at 5:15 pm with Liz. I called in the morning to cancel my first appointment but no one picked up. I tri d to confirm my 5:15 appointment later after calling a few times. Someone picked up after two tries. I came in at 5pm and sat at the salon. After 5 min a guy finally acknowledged me and checked me in. He said Liz was busy with someone but she'll be done soon. I waited till 5:30 and no sign of Liz. I stood up and told the same guy that I have a coupon from Ulta and asked if that was ok. He had an irritated look on his face and asked if he could see the coupon. He said it was fine after looking at the email for god knows how long. 5:50 still nothing from Liz. I got up and told the guy that I have to be somewhere so I'll just leave if she can't accommodate me. He gave me an attitude and said "But I already told her you're here". I said politely, I understand but its already 5:50 and I haven't seen her yet. He gave me an irritated look and just said "ok" with a rude tone. I walked outta there and had not been back since then. First off, I came 15 min early. Never heard from the stylist. And waited nearly 50 min the store. And somehow I was given an attitude because I had to leave. Wow great customer service Ulta!
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