Let me break it down to you.
The food: Everything was salty, the only thing that tasted ok was the chicken feet.
The service: There were about 5-6 waiters just sitting in one big table talking and they would look over to our table or walk past our table and that's it. No one asked us if we needed anything. We had to grab their attention every time we needed our water refills and utensils. Horrible management also. All the guy did was walk around and didn't stop by to check on us to see how we were doing and when we left he didn't even acknowledge us. We were excited that there's a dim sum in Madison but definitely NOT worth the hype. Won't be returning.