Horrible customer service. I bought flowers for my girlfriend's birthday and the flowers were supposed to be delivered before or at 3 pm at her job. The florist called her and told her to wait after work because she was across down town (there goes the surprise). my girlfriend did not want to wait and should not have to wait in the parking lot to receive her flowers.
I called to get my money back and the lady said she would refund me my money and I would receive a gift certificate. The next day, my girlfriend found the flowers on her desk. Half of the flowers were dead.
I called again and the person said that my girlfriend did receive the flowers. I told them that she was not at work and the janitor doesn't count as someone that can sign for the flowers. This place sucks all around.