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| - Monos Health is horrible. I repeat, horrible. Please note they are also known as Monos Health Institute, and are located on 6120 South Fort Apache Road, Las Vegas, NV 89148. 702-948-8660.
Monos Health office and staff, which include Jeremy Lipshutz, Heath Wills, and Issac Tunnel, have three times botched my scheduling and insurance billing, causing me considerable prolonged pain, anxiety, and time wasted.
All three cases are too lengthy to mention in detail, so I will describe the third, which transpired today.
Two weeks ago Dr. Lipshutz prescribed a procedure to happen today. An epidural injection to the neck (c-spine), due to a herniated disc. I've actually had the condition for over nine weeks, but getting in for examination, getting MRI's ordered, and other logistics have delayed my treatment. (Yes, I've been given some drugs in the meantime, but I'm not a fan of most pharmateuical drugs, as they often do damage along with helping, so it's a double-edged sword. I would rather treat the problem, not the symptom.) Meanwhile I've lost time at work, lost money, and had continual hassle while waiting for treatment or trying to get appropriate treatment.
That day, the office handed me an appointment card, signed by a staff, for 4pm December 15th, 2014.
Also, two weeks ago, the office was supposed to start the insurance process. Most insurance companies balk at any claims, at least the first time, so it takes several days if not a week or two to push things through. You have to fax them stuff, reports, prove history of treatment, etc.
As I had already been there several times over the course of several weeks, I had no reason to think they would blow this one, especially since it was an important procedure and what all my visits had been leading up to. I even verbally reaffirmed with staff that they were going to follow through with insurance, as they handed me instructions for my upcoming procedure.
I even visited their office last Friday, discussing a recent MRI scan, and reiterated with them that I had a procedure on Monday. "See you Monday," they said.
To prepare for the procedure, I needed to fast for six hours before, and no water 2 hours before. I also had to arrange an adult to drive me there, wait, and drive me home, since I would be on drugs of some sort while getting the epidural. I arranged to not do anything important for 24hrs afterward, like driving a car, work tasks, etc., per their procedure guidelines.
When I showed up at the office, the staff present seemed surprised, and said I wasn't scheduled. They asked when I made the appointment and if I was sure it was today? I pulled at my appointment card, signed by the very staff who was questioning me! She confirmed that she had made the appointment two weeks ago. But for some reason it wasn't in the system. Even worse, they haven't even called my insurance company to start the pre-authorization process!
The two staff proceeded to say they would try to push the claim through in a few minutes, though I knew that was mission impossible. Basically another two weeks of waiting in pain were wasted, along with my preparation.
They came back, saying the claim was denied, and tried to blame the insurance company. The other staff member took no responsibility and kept saying, well they might deny it anyway.
My insurance has paid for two MRIs and four office visits trying to fix this problem. Now that we finally have a treatment - an epidural, much more simple than surgery - they are not going to simply stop here. That is ridiculous. Rather, it takes a few days or week to push the authorization through, which they should know. And they do know.
However, like the first two mistakes Monos Health made, they tried to dismiss responsibility and ignore it or blame it on other factors.
The whole experience is completely unacceptable and demonstrates negligence. And again, has cost me extened pain, hassle, work lost, money lost, and anxiety while trying to get treatment.
Now I will be forced to find another provider, which takes another referral from my primary doctor, and more scheduling, waiting to get in, etc. I'm several weeks away from getting the epidural shot that I need, and in fact, that will make nearly 3 months of waiting for a rather simple procedure, mostly due to office and staff mistakes.
For your health and pain issues, I strongly suggest going anywhere other than Monos Health.
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