Their website is always down for making payments and the reset password function doesn't ever seem to work. The automated phone system would not recognize my phone number. They also add a "Foreclosure" fee after your payment is late. Also there usually isn't anybody working at the counter. So if you want to go by real quick to get in and out, it's probably not going to happen. I have never had to write a bad review till I have had the chance to work with this company which I think is a well deserved review. Because they also corner you into writing them a review as a part of the process to rent a unit in the beginning.