I've only been here twice, mostly because it's conveniently located down the street from my job but both times I've walked out very dissatisfied with the way my brows look. The first time I went in I was told she couldn't clean them up properly because I pluck them as well. I've been getting my eyebrows threaded for years and have never had that problem. I wasn't totally happy, but they looked ok when I left so I thought I'd give them another try. I went in today and I came out with one brow thinner the other and the other looking like she hadn't done anything at all except trim too much of it. In fact, my brows look worse than they did when I went in there. Very rushed job; I think she spent about 3 minutes on them. There was a few people waiting so I understand her not being able to take too much time, but I was expecting at least decent service. I will be sticking to the blue diamond location. I may even have to go there to get them fixed.