I purchased a Groupon to try the place out. I had zero issues with my Groupon. I made my appointment by phone and when I arrived, the receptionist was pleasant and greeted me. The rooms are private and clean. I got a Brazilian wax and it was my first time getting waxed in that region. Inna was professional and so helpful with my questions. She guided me through the process and made sure I was comfortable at all times. She was super thorough. It wasn't as nearly as painful as I thought it was going to be. I had such a pleasant experience, that I scheduled to do the maintenance waxes.