I believe a lot of the issues with this hospital stem from the fact that they are not only understaffed but also don't have enough beds. With the community around it growing as much as it has, Mackenzie Health it seems has failed to keep up with the expansion.
My experience with this hospital came when my wife was brought in for a non stress test. A simple procedure that takes about 20 minutes to track our baby's movement, my wife's contractions and our baby's heart rate. Because they were short staffed on nurses and their OB on that day had to deal with numerous deliveries we were left waiting for 7 hours. A nurse finally came in to check on us maybe around hour 5.
The day we were scheduled for our induction we were instructed to come at 8am. However upon arriving due to the lack of rooms available and not enough staff to accommodate we had to wait till 3pm before we were admitted.
There are more experiences but I'm sure you get the gist of it.
I found the quality of the nurses, physicians and other support staff to be great and found no issues with our care.
However until Vaughn opens up their new hospital this place will continue to suffer from overworked staff trying to deal with a patient population their hospital just barely manages to accommodate.