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| - Nov 9th- I arrived at your business PARKS Chevrolet. Upon My arrival I met a sales associate by the name of Patrick Nestor. I let Patrick know my car engine check light came on a few days prior to my visit for an oil change. I didn't need a diagnostic done on my vehicle as my dashboard didn't display any indicators that there was an immediate need for service. I let Patrick know that I received a phone call and voicemail prior to my arrival about a special offer for an oil change and that price wasn't even honored. The women who called me was Kaitlin. I still have the voicemail as a reference. As I waited for my car to be serviced, I spoke with Patrick again. He talked to me and wrote a list of recommendations for my car, and we scheduled an appointment for Monday November 13th first thing in the morning.
Nov 13th- The recommendations for my car were as followed: An alignment, two front tires, changing my engine filter, and throttle body service. I made an appointment to have all these things serviced. Monday I came in to pick up my car after receiving word that the services were completed. When I arrived Patrick wasn't there so Kimberly checked me out. She had trouble finding my folder, keys, and that wasn't a major issue but very disorganized. Also customers checked out before me, and their car was parked right outside for them as they finished and settled up. Great customer service I thought to myself, and I looked around and no urgency to provide that same service for me. I paid for my vehicle, and walked over to the lot to find my car.
Nov 17th- A few days later Friday November 24th, I was traveling on highway 485 driving 70 mph. My car came to a complete stop and shut off, this puzzled, and alarmed me as I just left a certified dealership who serviced my car. I was able to move the car off the highway with help from other passengers who witnessed what would have been a life threatening accident had a car been driving behind me. I had my vehicle towed back to PARKS Chevrolet.
November 18th- I called the service department first thing in the morning to let Patrick Nestor know that after my vehicle was serviced from your mechanics my car shut off. I let him know that the only indicator that came across my dashboard was for "reduced engine power". He let me know I could drop the keys off and he would have the mechanics have a look today if he could. It was well after 2pm and still no phone call or update on why days later my car shut off completely after services recommended from your employees. I called and had a conversation with Patrick. He had me on hold a few times to gather more information. In the end he let me know that My throttle body needed to be replaced and that was the reason for the engine failure. This was alarming to me due to the fact that the last mechanic who serviced my throttle was PARKS Chevrolet. I went in for an oil change, was given a list of recommendations to better my vehicle. After cleaning my throttle you would think its customary to let a customer know that they have a part in their vehicle that is shot, and give them options on what the next vital steps should include. This didn't happen. I was sent on my way after paying for the services. So my question is why would you not alert the customer if they have a bad part as I was told when the service happened.
The customer service, and lack of knowledge presented to me prior to a life threatening accident is alarming. Patrick offered to credit my money back for the service and still I have not received my money back. No manager has called me to follow up with this situation or to figure out what went wrong with the mechanics. I am deeply saddened by the lack of professionalism and the lack of urgency displayed. I will not look at PARKS Chevrolet as a credible/reliable source in the future for anything.
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