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| - My experience with Bob and his company were mostly good when it came to the work and price I paid. although maybe in the future you shouldn't use the sprinkler valve box as a place to clean out your paint brushes and sprayers.
However, he has selective memory when it comes to thanking his customers for sending work his way. I am in the sales industry where word of mouth and referral payouts are a part of what we do. Almost every contractor, I have ever dealt with pays a referral fee. To the business it is inexpensive advertising to land you thousands of dollars in work. I have a landscaper that also builds pools and I have sent him 4 pool jobs and he has paid me as much as $1,000 for each.....I didn't ask, he just offered as a thank you. when I got the first one of those how hard do you think it was for me to recommend him again, especially since I know he does amazing work too?
When my home was painted I asked Bob if they paid referral fees and he promptly said "Yes we do". I told him I had a friend that liked what he saw and wanted to get his home painted and asked how much the referral fee was....most places it is a flat amount. He replied to that question with "depends on the size and amount of the job." That leads me to believe that Yes, we pay referral fees and the bigger the job, the bigger the amount. Fast forward 2 years my neighbor asks me, "How did you like your painter?" I gave rave reviews about Bob and his company and told my neighbor, they pay a referral fee, make sure and mention my name.....so they did.
After the $4,000 + job was completed, a complete interior and exterior repaint. I contacted Bob about the referral fee and to tell him I have another friend I am sending his way and was told "I don't remember ever telling anyone that I would pay a referral fee!"
What??
I reminded him about our conversation and he vehemently argued that we never discussed that. After he was done calling me a liar I let him know that I would tell my other friend to go elsewhere, not due to quality of work but due to poor customer service. He then offered me a $25-$50 gift card which I declined, not due to amount but due to the principal of the matter. Don't call me a liar and then offer me a gift card as an apology.
They do good work with the exception of digging holes and using sprinkler boxes to clean their paint equipment....keep a washbasin on your trucks to clean your equipment with...not our property!
But if you want an honest person that is a man of his word bidding your job I may look elsewhere!
To Bob and his company. 5% of a job is routine as a referral fee...you may want to reconsider what that is really worth to you and your company.
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