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  • If I could put 0 stars I would. Just had the worst experience at the Richmond Hill East Beverly Creek branch. I normally wouldn't post a complaint but my whole family just got yelled at be Eric "the store manager." After waiting 30min for a table for our party of 6 where he let 3 separate parties of 4 bud the line before us. We asked if we could sit separately at two tables to accommodate him and he yelled at us at the top of his lungs with a violent expression saying "DON'T TELL ME HOW TO DO MY JOB !!!" I have never been so embarrassed and insulted in my life. My younger cousin is also injured in crutches and had to sit behind a poll as we waited and he payed no attention to that fact. He also let other people who came later go before us and one member with a party of 5 squished together and even blocked the walkway which he earlier claimed was the reason for not seating us. He could've easily pushed two of the earlier free tables together to accommodate us but instead gave it to another two separate parties. When we asked why he was letting people go before us he angrily old us "don't make the situation worse". I acknowledge that there may be a store policy not to move tables but his behavior and attitude was unacceptable. I also have a video of him yelling at my family from the outside. I had to step outside because he looked violent. I have no idea what type of training, or lack there of, occurs when your companies hires and trains managers. But this experience has left me shocked and disgusted and our family will never go back. His arrogance and attitude was aggressive and uncalled for. I would advise the owner to review security tapes to see if it caught his expression and threatening words towards us. This is coming from someone who is usually very tolerant, but the lack of respect and dignity with which my family was treated was disgusting. I am not even sure if he is the real manager because his lack of professionalism in a service job seems unlikely. The incident of occurred today March 16 between 9:00pm to 9:30.
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