Came here today after a scary situation. I went up north to Sedona for the day to go hiking and upon arrival at the trailhead, noticed my steering wheel was having trouble turning and it felt as if my front wheels were locking/catching. Knowing my carpool buddy would be out of town all week, I rushed back to my hometown Pep Boys as soon as I safely could (literally no auto shops open in Sedona or Flag on a Sunday smh!!). Gabe and Arnel realized the urgency of the situation and diagnosed my car's issue immediately. My power steering belt had torn and needed to be replaced. These gentlemen were so kind that not only did they fix it in like 15 min, but they then didn't even charge me for labor (just the belt itself)!! Now that is what I call excellent customer service and going above and beyond.
I was very skeptical of Pep Boys in the past as I hadn't heard the greatest of things about them and didn't have that great of experiences with them growing up. I will continue to utilize this shop for my needs based on the excellent treatment and genuine care the staff showed to me!