The product is amazing. The service was not. Came out twice to measure(take time off work (First was the Salesman and the second time I was told was an owner). Salesperson made a point that the owner likes to come out to make sure the sizes are right. Show up week of Thanksgiving (which I appreciated since I was home). I had 5 windows and a sliding glass door to be installed. They broke one window (I understand mistakes happen) but then told me they ordered one of the screens to large. They have to re do it. Over a month and a half later I have to call them to find out when it is going to be finished. No talk of any sort of discount for the amount of time I had to take off work (5 times, plus boarding my dog while they did the work). But they were quick to say hey hurry up and give us the rest of our money when they were finally done (January 16th 2017).
I would like to say they tried but it always felt that I had to initiate everything. For the huge amount of money that these cost I would of appreciated a higher level of service. The errors were completely their own and they had ZERO sense of urgency in fixing the problem (Start -November after Thanksgiving and finally completed on January 16th 2017 )
With that being said all of the installers that came were great and truly a pleasure to work with.
Las Vegas, NV Install