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| - This is by far the worst Sephora location and the service has only been declining as of recently. On multiple visits, I have had horrible service which is why I am posting about it.
On my last visit, I had gone in for a foundation colour match. First I was screened with the colour IQ machine, which was fine. I was then passed onto another associate who took me around the store to dab different foundations on my face. The whole ordeal was so unprofessional and I felt as though I could have just done that myself if that's all the associate was doing, as every time I asked her a question about the foundation, she has very minimal knowledge about the actual product and was just testing everything on my face instead of giving me an "expert" response or actually finding a product that catered to my needs.
Not being satisfied, I asked if she could actually put it on my face instead of a little dab so I can see the application. She told me okay and that I can sit at the beauty bar for another associate to help me. She asked an associate by the bar if she was free to help me and this individual said she's not/not at the bar, when she was CLEARLY applying foundation on another customer just before and was now just wandering around doing nothing. We made eye contact several times as I waited for over 25 minutes and not once did she offer to help me when she was clearly someone who does do applications. Another associate also kept making eye contact, without asking if I was being helped. The girl who sat me down was just wandering around me as well without getting back to me or even saying "someone will be with you soon.
After over 30 minutes of waiting, one associate finally comes to help me. She did show me a few foundations and applied them to my face with a sponge because she said her "brushes are dirty". The whole process was so unprofessional and she was also not knowledgable in answering questions about the different foundations. The other thing was that her supervisor came 5 minutes into her applying the foundation and told her that she needed to go on break. I understand that retail is hard and breaks need to be distributed, but I found it rude of someone in a management role to come interrupt my service to have a conversation with the associate about the break. The customer is always supposed to come first and I'm sure it was not a big deal if she finished helping me and then discussed breaks. After that point, the associate's attention was all over the place. I felt extremely rushed, so I told the associate that's it's okay if she needs to go on break and that if she can find me somebody else to continue helping me, even though this wasn't fair to me as I had already been waiting for 30 minutes to begin with. The supervisor came back another two times. Once she repeated herself and the second time she just hovered over with her clipboard and it was obvious that she wanted her to leave me mid-service. I felt extremely uncomfortable with this and told the associate she can go as it looks like the supervisor wants her to leave. The supervisor then says that she didn't even say anything, but it was all in her body language and how she was hovering over with her clipboard.
Anyway, at this point I was rushed into making a decision - which I'll have to go back to fix at another location because the foundation is too dark for me. This would not have happened if I wasn't constantly interrupted during my matching, rushed, and the associate actually have product knowledge. The attitude of the associates, all the way up to the management lacks the want to actually help customers, is nonchalant, and lacks professionalism.
The only reason I had continued going here is because it's my local Sephora store. In the future, I will not be investing my money here. I rather go somewhere like Shopper's where the service is friendly, knowledgable and professional.
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