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  • If I could give zero stars...you know the rest. On first Friday: My friend and I order martinis. When we got our drinks, they came in plastic cups. I told the server I did not want a plastic cup and she said she couldn't give us glasses because it was first Friday. I told her she did not inform us of this beforehand and a martini is simply not a drink served in a plastic cup. I'm not a complete snob - but come on. This is super amateur hour if you think this is ok. She says, "Don't shoot me, I'm just the messenger." I looked at her so confused, having been a server myself, I would never say such an idiotic thing to a customer. I told her that we were having dinner and not going anywhere (we were sitting in a booth) so could we not just have our drinks poured into a glass (didn't even ask for them to be remade) but she said she could do nothing about it, we would not get a glass in that restaurant, no way no how. My friend did not want her martini in a plastic cup either, so she said to just get something else that makes sense in a plastic cup. I told the server that I would like to get something else and I did not want the martini anymore (since it was in a plastic cup.) She said "I'm going to charge you for it whether you take it or not." I don't think I've ever had that poor of customer service anywhere in Vegas. This is the town that's supposed to be known for customer service, correct? My friend said, "wow, you should speak to a manager" but by that point it was clear I was in a place of riff raff and would probably not get anywhere. I didn't order another drink, but told the server, politely, that she should have told us beforehand that all drinks come in a plastic cup and we would have avoided the whole situation altogether. If it were me, and I had failed to tell a customer that her drink came in a plastic cup and neither of my customers wanted their drinks anymore, I would have done everything in my power to return them, get them comp'd, anything; I would have gone as far as to buy them myself since it would have been my fault and I represent the restaurant I'm working in. But this girl seemed like a rookie and had zero pride in her role at the establishment. Needless to say, neither of us will be returning ever and I've made sure to tell everyone I know about the experience.
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