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| - By far the worst experience I have ever received in a restaurant.
We went to cheesecake factory on a Saturday afternoon around 3:30 for lunch. My friend and her boyfriend arrived before myself and two of my other girlfriends so they were first seated. So after we arrived, they were waiting for 10 minutes for a server. A total of 30 minutes pass by and still no word from a server!!! We just wanted atleast water to start the night off. We alerted a manager by the name of Adam Paige that we haven't been helped for 30 minutes and he showed absolutely no care that we've been waiting. He just said "ok". I was a host for two restaurants and I am fully aware how the restaurant business is. Either the host didn't notify the server or the server didn't know the section. Finally our server came to our table saying "Sorry, I walked past you guys so many times and didn't even know you were my table". We didn't know how to take that response so we just said it's okay. We finally got our drinks in and then she came back later to take our orders. Some people from my party ordered off the lunch menu, I myself did not. I ordered a Salmon crusted salad. We waiting for 45 minutes for our food to arrive and finally received it. Everyone enjoyed their food and as did I. When we all were full, the server came and asked if we wanted boxes. One of my friends who finished eating before me had her salad boxed by the server but I don't mind boxing my own salad, I thought my server had better things to do than to box my salad. With the salads being huuge, I only touched half of my plate. As I was putting my salad into a box, I KID YOU NOT, TWO FRUIT FLIES WERE AT THE BOTTOM OF MY SALAD. At first I thought, WAIT this cannot be right I must be seeing things. So I closed my togo box and told my friends. As I opened it, I had 4 witnesses seeing flies come out of my salad. so I immediately closed it again. At this point, I was so so disgusted. If two flies were still alive, I cannot imagine how many dead ones I ate. Maybe they were in the lettuce packaging when they made the salad, I do not know. But I sure as hell know what I saw. Me and My friend approached Adam Paige to let him know what was in my salad. I still cannot believe how UNPROFESSIONAL he was. I handed the box of food and said there were fruit flies in my salad. All he said was do you want another one..... ANOTHER ONE!? ARE YOU KIDDING ME? There was no sincere apology, no I am so sorry, he didn't even offer to comp the salad. The SERVER asked me if he will comp it. I just couldn't believe this experience, and it just manages to get worse and worse!!!! All my friends who ordered off the lunch menu were charged full price. Our food was on one receipt, and the manager kept on entering it incorrectly. Finally after the third try a different manager comes to my table to clarify what happened with the receipt. He knew what happened to my salad because he comped it but didn't even apologize for MY experience, just apologized for changing the receipt so many times. I am still in shock at how horrific the experience was. Just wow.
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