This was my 2nd time having lunch at Nuevo. First time was right after opening and service was tremendously slow. I figured this was just new restaurant kinks that needed to be ironed out. Apparently not.
This time we had a party of 7. After about 20-30 min of ordering food, three of us got incorrect orders. I ordered a bistec burrito but received a pork or possibly chicken burrito. I was pretty sure that it wasn't what I ordered but no one seemed to know for sure what was sent out. Few minutes later, 2 more orders came out. But the final 1 order took even longer and didn't come out until everyone else had completely finished eating. We had to have it packed up so that we could leave since we had been there well over an hour.
I know how hectic restaurants can get, but what was inexcusable was the lack of real concern to correct them. Instead of checking in on our last order, it felt like the staff was intentionally avoiding us.
And when we finally got the check, nothing was comped or discounted even though 3 orders were incorrect and 1 of those had to be boxed up. Also I was hit in the head with a plate since the staff was so hurried and confused. They lost 7 customers since none of us will be returning again.